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The IT department is a vital part of a business’s operations. As technology advances, so does the need to provide valuable remote IT support for all of your employees. Often, privately held businesses can’t afford an in-house IT department, which is why remote IT support may be the best option for your business.

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Fortunately, with remote tech services, you can increase productivity by having a trained network tech solve your IT issues. This allows your team to focus on their primary job roles. Access to Experienced IT Professionals. Due to cost, small businesses often hire one young, inexperienced tech with more book knowledge than field experience.

Historically, tech support happened on-site regardless of the issue. Now, businesses can use remote tech support to solve many of their IT problems. Remote IT support allows a person to connect to a network or computer regardless of location. This helps businesses solve IT issues quickly without waiting for a tech to come on-site (and paying for a trip charge).

  1. Remote Work Implementation Grant Program Thank you for your interest in the Remote Work Grant. The application deadline has passed. To get help with technology, please register below for a call from RI Small Business Help by clicking on the Get Tech Help button. NOTE: Some businesses may not yet have received a rejection or acceptance. We are giving preference to those who have received no grants to date and/or are able to bring employees 100% virtual with the grant money.
  2. Remote Learning Tech Help. Students and families can get technology support by phone, email, or in-person (contact info below). Before contacting Technology Support.

Check out these 7 ways remote IT support can benefit your business:

On-Demand IT Service

Remote IT support is always available whenever an IT issue arises. Simply call or email your managed IT services provider and they will have network techs on standby waiting to service your computers on demand. This greatly cuts the response time when compared with waiting for a tech to visit your business on-site.

Reduce Cost

Remote IT support technicians from an IT service provider can usually assist you without adding additional costs and fees associated with a visit on-site. Their cost savings is then passed onto you, the customer. This gives your business top-notch IT services at a fraction of the cost.

Stay Business Focused

Business IT is a time-consuming and tedious job. Business owners should be focused on growing their business, not worrying about troubleshooting computer issues. Having remote IT support for your business can alleviate the additional stress of IT problems, helping you stay focused on what really matters.

Increase Company Productivity

Do IT issues distract your co-workers from their primary job responsibilities? Over time, this can significantly reduce your company’s productivity. Fortunately, with remote tech services, you can increase productivity by having a trained network tech solve your IT issues. This allows your team to focus on their primary job roles.

Access to Experienced IT Professionals

Due to cost, small businesses often hire one young, inexperienced tech with more book knowledge than field experience. Without someone to mentor them, this can result in a trial-and-error approach with your business as the guinea pig. Outsourcing your small business’s IT connects you with a veteran IT professionals who has a wide range of experience and is dedicated to serving your specific business objectives.

Cutting-Edge Technology

As your business evolves, so does the technology it requires. But it can become difficult to stay ahead of the curve on every new piece of software, product, app or upgrade for your business. You can rely on a remote IT support provider to stay abreast of changes and recommend appropriate updates for your IT environment.

Regularly Scheduled Maintenance

An ounce of prevention goes a long way toward stability for your small business. Regularly scheduled maintenance services are a strategic management tool for preventing network downtime. Consider the cumulative cost of a single hour of downtime across your company, and the cost of remote IT support will look like a bargain. This mitigates the heavy cost of an emergency IT project or a downed network.

If your business needs reliable remote IT support, then call or chat with us now. We are more than happy to answer any IT-related questions that you may have.

For many K–12 schools, the new academic year kicked off with a long list of problems: videoconferencing glitches, device shortages, cyberattacks — all amid the ongoing coronavirus pandemic.

If that wasn’t enough, there’s another urgent challenge they also need to address: learning loss.

Academic progress for millions of K–12 students was disrupted with the scramble to implement remote learning after the pandemic shut down school buildings last spring. Some fell behind because they lacked reliable internet access or devices; others were supporting their families by working or taking care of younger siblings and sick relatives.


Whatever the reasons, some students have gone without academic instruction for as long as six months.

Now, it’s critical that educators conduct comprehensive assessments of students’ knowledge as they return to school. Collecting and analyzing data about student achievement is crucial to that work. Reliable data analysis and preassessment tools are key. It’s also important that educators can conduct assessments remotely, as most districts are starting the year with some amount of online instruction.

Picking the Right Tools to Assess Students’ Knowledge

Just south of Seattle in Washington state, educators at Highline Public Schools worked intensely this summer in collaboration with the nonprofit TNTP to prepare for “distance learning 2.0,” says Rebekah Kim, the district’s executive director of teaching, learning and leadership.

Highline, which enrolls about 19,000 students, trained teachers on four core platforms: Zoom for daily live instruction, Screencastify for asynchronous learning, Seesaw as an elementary learning platform and Google Classroom for secondary students. All four will be used together for simple formative assessments: Younger students can watch a recorded session on Screencastify and submit a reflection in their Seesaw journals, for example. In addition, tracking student attendance on Zoom is considered another form of assessment, Kim says.

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The district is prioritizing ongoing student assessments and a diagnostic test conducted with the program i-Ready, as well as collaborative professional development, to address what it refers to as students’ “unfinished learning” due to the pandemic.

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“We don’t want to have a fixed mindset of, ‘We know it’s learning loss and it’s going to be pretty prominent all over the country and our world right now,’” Kim explains. “We call it ‘unfinished learning’ to have a growth mindset.”

Meanwhile, to gauge students’ knowledge of the curriculum pre- and post-lesson, social studies teacher Micah Shippee uses Google Forms to conduct informal surveys with yes/no or multiple-choice answers. Shippee, who teaches at Liverpool Middle School in central New York, also has his students complete Adobe’s free, five-minute quiz on creativity types to get insights on how to be productive based on individual learning styles. Shippee uses students’ quiz results to inform how he assembles them during small group sessions, which can work in-person or in online breakout rooms.

Shippee, who is also an educational technology learning consultant, says he uses the app Pear Deck for Google Slides to drag and drop microassessment tools, such as interactive maps or a mood check-in, on the slides he shares with students.

With Data Analytics, Educators Pinpoint Academic Struggles

GoGuardian is another go-to tool for Highline and Liverpool Central School District. The platform allows educators to track activity on students’ screens in real time.

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Shippee says he used the GoGuardian chat feature throughout the spring to briefly check in with students at the beginning of the day and provide one-on-one help when they were struggling with an assignment.

“The advantage of our current hybrid schedule this fall is that I can use the face-to-face time to build those relationships that will pay dividends when I reach out virtually,” he says.


Teachers will need to differentiate their instruction for students with diverse needs, including those who may have had positive experiences with remote learning over the past few months. In those cases, Kim says, understanding where students might be excelling is just as important as knowing where they’ve fallen behind.

“We hope that we will find real-time authentic data that helps us best plan for and support student learning towards proficiency and grade-level standards.”

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